• We do not accept tentative reservations or pencil bookings.

• All bookings must be paid in full at the time of scheduling.

• Photoshoot bookings are processed online at https://www.howell-studios.com, with real-time availability shown.

• Online bookings must be made at least 24 hours in advance. For last-minute requests, please email us at hello@casabona.ca

• Your booking includes access only to the room selected and only during the time you have booked. Please include setup and takedown time in your booking window.

• If additional time is required and the space is available, extensions can be added in 30-minute increments.

• A confirmation email will be sent once your booking and payment are approved.

• No refunds are issued for no-shows, unused time, or cancellations.

• Before your booked time, please ensure you’ve filled out our waiver. We have attached it here for easier reference.

• Cancellation and rescheduling policies apply equally to all guests, with no exceptions.

• Management does not issue refunds. However, store credit or rescheduling (valid within 4 weeks from the original booking) is available if requested 7 or more days before the session.

• Bookings may be rescheduled once if requested 7+ days before the original date.

• No credit or rescheduling is offered for cancellations made less than 7 days in advance.

• In rare instances where Casa Bona must cancel a session (due to repairs, emergencies, or other unavoidable events), a full refund will be provided.

• Casa Bona cannot be used to produce content that includes pornography, violence, hate speech, or material that discriminates or harasses others based on race, gender, disability, or age.

• Please leave the space as found. While no upfront cleaning fee is charged, a cleaning fee will apply if the space requires additional cleaning after your session.

• Return all furniture, props, and dishes to their original positions.

• If your garbage exceeds bin capacity, please use the dumpster in the parking area. We can handle excess disposal for a small additional fee, just let us know.

• Unless you've booked the full venue, your access is limited to your designated room.

• Please keep hallways, stairwells, kitchen areas, and other shared spaces free of belongings, equipment, or gatherings.

• Furniture and setups must stay within your rented room.

• The following are not permitted: glitter, smoke bombs, open flames, illegal substances, or alcohol.

• Candles: If candles are part of your shoot, drip protectors are required to prevent damage to floors or furniture.

• Cake Smash: Please cover the floors and any surfaces. Buttercream, in particular, leaves a slippery residue that can be dangerous for the next guests.

• Pets: For shoots that include pets, please email hello@casabona.ca in advance to confirm.

• Walls are finished in limewash and require gentle care. Nailing, drilling, taping, or applying adhesives to the walls is not permitted unless prior approval has been arranged with our team, as these may cause damage.

• Violation may result in loss of the security deposit and additional charges for damage or cleaning.

• Guests are responsible for loading/unloading their belongings.

• Due to liability concerns, staff cannot assist with transporting personal items.

• Kindly take care when moving gear to avoid scratches or damage to walls, flooring, and doors.

Each room has a maximum guest capacity to ensure safety and comfort:

• LOOM: Max 15 people

• CALM: Max 15 people

• MISE: Max 10 people

• LOOM/CALM + MISE: Max 35 people

• LOOM + CALM: Max 50 people

If you expect more guests than listed, please contact us in advance so we can advise on appropriate next steps.

• To extend your session, please contact us at least one hour before your scheduled end time.

• If the room is available, you may extend in 30-minute increments.

• Bookings or extensions that run outside our operating hours (8:00 AM – 8:00 PM) incur an additional 25 % overtime fee.

• Security cameras are installed in all common areas (excluding bathrooms).

• These may be reviewed in cases of damage, theft, overtime, or policy violations.

• If your shoot requires recording or controlled silence, please note that sound from other rooms may be audible if the space is not booked in full. To ensure a completely quiet environment, we recommend booking the entire studio.

• Do not drag or push large items, this causes damage to the furniture and the flooring.

• If certain décor pieces or installations must remain in place, we’ll let you know prior to your shoot.

• All furniture and props must be returned to their original positions. If not, a cleanup and reorganization fee will be applied automatically.

• Any item that is broken, stained, ripped, or otherwise damaged during your rental will be assessed and billed at full repair or replacement cost, plus an administrative fee.

• If the damage or missing item results in loss of income (e.g. cancellation of future bookings), the loss will be billed accordingly.

• Onsite parking is available on a first come, first served basis.

• Please do not block accessibility ramps or loading docks to maintain access for others.

• Please be mindful of volume. Our studio rooms are not soundproof, so loud music may disrupt other guests in the building.

• Passenger elevators are located at the center of the building and may be used for people and light equipment.

• For larger items, props, or furniture, the freight elevator should be used.